Troubleshooting Remote Access of Heritage Quest

• If you are connecting with AOL or the WalMart Browser - you will need to minimize and use MS Internet Explorer for Heritage Quest to work.
• Make sure you have your Privacy level in Internet Explorer set to Low, or if it is above Low, you will need to add --- heritagequestonline.com as a Trusted Domain Site.
• Also, if you are running a Personal Firewall, or Norton Internet Security (see below), you will need to add --- proquest.com / heritagequestonline.com as a Trusted Domain Site.
• You may also have to disable any PopUp Blockers when opening this program. Or you can change your settings in PopUp Blocker for this site.

Norton Instructions:

1. Open Norton Internet Security
2. Click Options at the top of the screen
3. Click On Norton Internet Security
4. Click on Web Content
5. Click Add Site at the bottom of the screen
6. Enter the domain name heritagequestonline.com
7. Click OK
8. Click on heritagequestonline.com in the window on the left side of the window
9. Uncheck "Use Default Settings" for "Information about your browser" and set it to Permit
10. Uncheck "Use Default Settings" for "Information about visited sites" and set it to Permit
11. Click ok to exit

1. Open NIS or NPF.
2. Do one of the following.
   • In NIS/NPF 2003, click Options - Internet Security or Personal Firewall (This step is not always needed), and then click the Web Content tab.
   • In NIS/NPF 2004, double-click Privacy Control, and then click Advanced.
3. Click Add Site. A new site/domain box appears.
4. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be heritagequestonline.com. The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings tab.
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit.
9. Click OK to close the Options window.

1. Open NIS 2005
2. Click on privacy control
3. Click on configure
4. Click on advanced
5. Click on add site
6. Enter in heritagequestonline.com
7. Click on ok
8. Click on heritagequestonline.com in the panel on the left
9. On the right, uncheck all the boxes under the Global settings tab
10. Choose permit for all the radio buttons
11. Under the User Settings tab, uncheck all the boxes
12. Choose permit for all the radio buttons
13. Click ok and log back into HQO via your libraries site